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Queensly Fong Periatamby - Rooms Division Manager at Trou aux Biches Beachcomber Golf Resort & Spa : Setting the tune for a heavenly stay

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Queensly Fong Periatamby is at the helm of the intricately linked activities that make of each welcome and stay at Trou aux Biches Beachcomber Golf Resort & Spa a heavenly experience, backed by the excellence and warmth of Beachcomber’s service. She boasts over twenty years in various positions in the hospitality and customer service fields. As does a conductor setting the tune for the band to enthral its audience, Queensly manages tens of Beachcomber artisans who make the right moves for any stay in the resort’s 306 rooms and 33 villas to be a proof that “the beauty of a place inspires the beauty of the heart”.

 

 

How does a Rooms Division Manager at Trou aux Biches Beachcomber spend her day?

Each day is different – but is as dynamic as it can get! I usually start with preparing the day’s operations. I need to ensure that each client gets the right, excellent service, at each stage of his or her stay, from check-in to check-out. Proper coordination between the booking, welcome and accommodation services is therefore instrumental in order for our guests to enjoy their holidays to the best.
 
All managers convene each morning for a meeting with the hotel’s general manager. I then meet my own supervisors. I really like those meetings as they enable us to share useful information that helps to create the right conditions for the well-being of our clients and of our own personnel. I spend the rest of the time managing the activities, before dealing with the administrative duties to close the day.

What has been your professional history over the 20 years you have been in hospitality and tourism? Has being a woman been an issue for your career?

I started to work as a receptionist in a 4-star hotel in Mauritius. From then on, I occupied different positions in the hospitality field, mainly as a front office manager, guest relations manager, inbound manager in a travel agency and then rooms division manager. All those functions helped to boost my expertise and to climb up in the hierarchy - to where I am today. I know however that there are many more exciting challenges for me to meet.

My husband also works in hospitality and he is a real support, as he knows the challenges of our profession. However, in the workplace itself, it is sometimes very hard for women to get their voices heard, especially by their male colleagues. I have found the right recipe for gaining the trust and respect of men in my work: focus on the common objectives and interests while taking the right decisions and standing my ground regarding them.

Was such a career and working in amazing places such as this resort a childhood dream?

My family was already working in hospitality and tourism and so I visited resorts from my early years. I was amazed by the beauty of the places I saw and by the great cultural diversity of the clients and of the staff members there. Finally, what started as a summer job became a vocation for me and led me to where I am today. I am even more passionate about my present occupation, thanks to the astounding beauty of the place and the kindness and professional qualities of the teams. Working in such an atmosphere is certainly conducive to professional and personal fulfilment. 

What’s so special about being the Rooms Division Manager in such a prestigious 5-star hotel as the Trou aux Biches Beachcomber?

This hotel set in the northern part of the island is indeed a reference and being in that position in such a prestigious resort has reinforced my passion for the work I do. Trou aux Biches Beachcomber has 306 rooms and suites and 33 villas, providing accommodation to great customers to whom we must offer the very best of our Art of Beautiful. This entails living up to their expectations and meeting this challenge every single day. We do this, unflinchingly, thanks to the particular mindset and to the training that all make up the soul of Beachcomber. Being a member of this 850-strong team of artisans is for me such a pride! I always leave the hotel, each day, with the feeling of having contributed to a collective effort for the better. To sum it up, I can say that Trou aux Biches Beachcomber’s magic enchants all who work here as well as our guests. 

Your position is a key one in making true Beachcomber’s customer promise. What are the main challenges that you have to overcome?

Beachcomber promises to “cultivate the art of beauty in all its dimensions”, including beauty of the place and of the heart. Hospitality is a very competitive world and luxury hotels like ours have to make a difference to satisfy a very discerning clientele. Thus is why my teams and myself strive to add the best of our know-how to Trou aux Biches Beachcomber’s charming site and typically excellent service, so as to provide a blissful experience to our guests. They are not only looking for breathtaking locations, appealing inside decoration and high-end technology; with the service comes an invaluable human touch that makes all the difference. This brings about a very special challenge, as each person is unique, with his or her own expectations. I sincerely believe that we have in essence what is needed to live up to that challenge.